Frequently Asked Questions

Creating an account on 098pkr is straightforward. Click the registration button on the homepage, fill in your details — full name, date of birth, email address, country and preferred currency — and set a secure password. You will receive a verification email to confirm your address. Once confirmed, your account is active and you can explore the Platform. The whole process typically takes under three minutes.

You must be at least 18 years old to register and use 098pkr, or the higher minimum age required by the applicable operator licence jurisdiction, whichever is greater. Age is verified as part of the KYC process before withdrawals are activated. Accounts found to belong to minors are closed immediately and any deposits are returned. Turning 18 does not automatically make gambling lawful in Pakistan — you remain responsible for checking local laws.

No. Each individual is permitted to hold exactly one account on 098pkr. Duplicate accounts — whether under the same or different personal details — are a breach of our Terms & Conditions. If multiple accounts are detected, all duplicate accounts may be closed, all associated bets voided and all balances forfeited. If you have accidentally created a second account, contact support immediately to resolve the situation before it affects your funds.

KYC stands for Know Your Customer — an identity verification process required before withdrawals and certain account features are unlocked. For Pakistani users, this typically means submitting a copy of your CNIC (Computerised National Identity Card) and proof of address such as a recent utility bill or bank statement. KYC protects you against fraud and ensures that your funds can only be withdrawn to accounts you own. Documents are handled confidentially in accordance with our Privacy Policy.

On the login screen, click "Forgot Password" and enter the email address linked to your account. You will receive a password reset link within a few minutes — check your spam or junk folder if it does not arrive in your inbox. Follow the link to set a new, strong password. If you no longer have access to that email address, contact our support team directly at [email protected] and we will assist you through a manual identity verification process.

You can request permanent account closure at any time by contacting our support team at [email protected]. Before closure is processed, any remaining real-money balance will be refunded to a verified payment method after KYC completion. Bonus balances are forfeited upon closure. If you are closing your account because of gambling concerns, we recommend activating self-exclusion first — this takes effect immediately and prevents any impulse to reopen the account.

The payment methods currently available are displayed in the live cashier when you log in to your account. Domestic Pakistani payment options including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah may appear as contextually familiar references, but availability depends on each provider's independent policies. 098pkr does not claim that any of these institutions endorses or supports gambling. Always verify live availability in your cashier before attempting a transaction.

Most deposit methods credit your 098pkr balance almost immediately after the transaction is confirmed on the payment provider's end. In rare cases, a deposit may take up to 30 minutes if there is a delay with the payment network. If your deposit has not appeared after one hour, please contact support with your transaction reference number so the team can investigate. Do not attempt to make a duplicate payment before checking with support first.

Minimum deposit amounts vary depending on the payment method you select and are confirmed in the cashier at the time of transaction. As a general reference, minimum deposits are typically set at modest PKR amounts to keep the Platform accessible to users across Pakistan — from Karachi to Peshawar. Maximum deposit limits also apply and are displayed per payment method in the cashier. If you have set a personal deposit limit through the Responsible Gambling tools, that limit takes precedence.

Go to the cashier section of your account and select "Withdraw". Choose your preferred withdrawal method, enter the amount and confirm. Before your first withdrawal, KYC verification must be completed — you will be prompted to upload the necessary documents if this is not yet done. Withdrawals are processed to the same payment method used for deposits where possible. Processing times depend on the method selected and are shown in the cashier at the time of request.

Withdrawals may be held pending completion of KYC verification, fulfilment of active wagering requirements on bonus balances, a routine security or fraud review, or a request for additional documentation from the compliance team. If your withdrawal has been pending longer than the timeframe shown in the cashier, contact our support team with your withdrawal reference number. Most holds are resolved within 24–48 hours once any outstanding documentation is received.

No. All deposits and withdrawals on 098pkr must be made using payment accounts that are registered in your own name and verified under your own identity. Third-party payments are strictly prohibited under our Terms & Conditions. This policy exists to protect against money laundering, fraud and account abuse. Deposits from third-party accounts may be reversed and could result in account review or suspension. Always use payment methods that belong to you.

098pkr covers a wide range of sports markets. Cricket is particularly prominent — you will find comprehensive pre-match and live markets for PSL franchise matches, T20 internationals, ICC tournaments, Test cricket and domestic competitions. Beyond cricket, the sportsbook includes football, tennis, basketball, UFC, kabaddi and esports. Market availability varies by event. 098pkr is not affiliated with or endorsed by the PCB, any PSL franchise, the ICC or any other sports governing body.

Live in-play betting lets you place wagers on a cricket match while it is in progress. Odds update continuously to reflect the current match situation — the run rate, wickets fallen, overs remaining and match momentum all influence live prices. Markets may include next wicket, next over runs, match winner and more. In-play markets can be suspended at any time without notice, for example during reviews or stoppages. Always confirm the odds shown on screen at the moment of bet placement.

098pkr's casino section includes live dealer games — such as live baccarat, live roulette and live blackjack — where you play against real dealers streamed in high definition. There is also a slots library covering classic reels, video slots and jackpot titles, plus table games including virtual roulette and blackjack variants. Instant games and crash-style titles round out the offering. The live casino is available around the clock, including during PSL match days.

Bets are settled based on the official result issued by the relevant governing body — for cricket, that is typically the PCB, ICC or the franchise league. If a match is abandoned without a result being declared, most standard match-winner markets are voided and stakes are returned to your balance. For tournaments and series, settlement rules vary by market — consult the specific market rules in the bet slip before placing a wager. Settlement timelines depend on when the official result is confirmed.

Yes. 098pkr supports accumulator bets — also referred to as parlays or multi-bets — where you combine two or more selections into a single wager. All selections must win for the accumulator to pay out, but the combined odds multiply, which means a higher potential return compared to individual bets. Accumulator bets are subject to standard betting rules for each individual leg. Check whether specific markets or event types are restricted from accumulator inclusion in the bet slip before confirming.

Welcome bonuses and new player promotions are available to eligible newly registered users at 098pkr. The specific offer details — including the amount, percentage match, eligible games and minimum deposit required — are displayed in the Promotions section of the Platform at the time of registration. Bonus offers are subject to change and may vary based on your location or the current promotional calendar. Always read the individual bonus terms before claiming to understand the wagering requirements that apply.

A wagering requirement specifies the total value of bets you must place using bonus funds before any associated winnings can be withdrawn as real money. For example, if you receive a PKR 5,000 bonus with a 30x wagering requirement, you must place a cumulative total of PKR 150,000 in qualifying bets before the balance converts to withdrawable funds. The specific multiplier, eligible games and time limit for each promotion are stated clearly in the individual bonus terms at the time the offer is presented.

No. Bonus balance and any winnings generated from bonus funds cannot be withdrawn until all applicable wagering requirements have been fully met. If you initiate a withdrawal before completing the wagering requirement, the remaining bonus balance and associated winnings will be forfeited. Your real-money balance — that is, any funds deposited independently and not derived from bonus activity — can generally be withdrawn at any time, subject to KYC completion and the standard withdrawal process.

Yes. 098pkr runs ongoing promotions for existing players including reload bonuses, free bet credits, seasonal cricket promotions tied to PSL and ICC tournament schedules, cashback offers and referral rewards. The active promotions available to your account are displayed in the Promotions section when you are logged in. Not all promotions are available to all users — eligibility may depend on your account tier, recent activity, deposit history or geographic location.

Bonus credits can sometimes be delayed if the qualifying deposit was below the minimum threshold, the deposit was made with an ineligible payment method, a bonus code was required but not entered, or the offer was no longer active at the time of deposit. Allow up to 30 minutes for automatic bonus crediting. If the bonus has still not appeared after that time, contact our support team with your deposit confirmation details and the name of the promotion. We will investigate and resolve promptly.

Yes. If you prefer to play without bonuses — for example, to maintain full flexibility over your withdrawal options without wagering requirement obligations — you can opt out of bonus offers in your account settings under the Promotions Preferences section. Once opted out, future promotional bonuses will not be automatically credited. You can re-enable bonus participation at any time. Players who have self-excluded under the Responsible Gambling tools are automatically opted out of all marketing and bonus communications.

098pkr uses TLS/HTTPS encryption for all data transmitted between your device and our servers. Account passwords are stored using industry-standard hashing — they are never held in plaintext. Internal access to personal data is restricted to staff who require it to operate the Platform. Financial transaction data is handled through PCI-compliant payment processing partners. For full details on how your data is collected, stored and protected, see our Privacy Policy.

If you suspect unauthorised access to your account, change your password immediately using the "Forgot Password" function and then contact our support team at [email protected] to report the incident. We can place an immediate hold on your account while the situation is investigated. Avoid sharing your login credentials with anyone — 098pkr staff will never ask for your password via email, chat or any other channel.

098pkr provides a full suite of responsible gambling tools accessible from the Responsible Gambling section in your account settings. These include: deposit limits (daily, weekly or monthly PKR caps), loss limits (maximum net loss per period), session time reminders, cool-off periods (24 hours to 30 days) and self-exclusion (6 months to permanent). A reality check tool also displays your net session result at intervals you choose. All tools can be activated without contacting support. See our full Responsible Gambling page for details.

Log in to your account, navigate to Account Settings, go to the Responsible Gambling section and select Self-Exclusion. Choose your exclusion period — from a minimum of six months to permanent — confirm your decision and the exclusion takes effect immediately. Once activated, it cannot be reversed during the selected period. Any real-money balance remaining at the point of exclusion can be refunded after KYC verification. If you cannot access your account, contact [email protected] and we will action it for you immediately.

098pkr does not provide legal advice and does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any provincial authority. Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Users in Pakistan are solely responsible for determining whether accessing and using 098pkr complies with all applicable local laws before registering or placing bets. If you are uncertain about your legal position, seek independent legal advice.

If gambling is causing financial stress, relationship difficulties or affecting your mental health, 098pkr strongly encourages you to seek help. You can self-exclude immediately from your account settings. For professional support in Pakistan, speak to a qualified psychologist, mental health counsellor or your primary care physician — all major cities including Karachi, Lahore, Islamabad and Rawalpindi have mental health professionals available. Internationally recognised organisations such as Gamblers Anonymous and GamCare also offer online resources accessible from Pakistan. See our Responsible Gambling page for further detail.